Order Cancellation Policy

At Vert House, we take pride in crafting premium artificial trees, foliage, and accessories built to last. We want you to love every piece you bring home, and we stand behind the quality of every order we ship.

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Order Cancellations

Because we begin processing orders immediately upon placement to ensure the fastest possible delivery, orders cannot be changed or canceled once submitted. We encourage you to review your cart carefully — including product styles, sizes, and quantities — before completing your purchase.

If you believe an error was made at checkout, please contact us at help@verthouse.com as soon as possible and we will do our best to assist, though we cannot guarantee changes can be made once an order has entered processing.